process improvement

wwwHow about a seven million dollar reminder to not only establish solid processes and procedures, but also provide training and remind employees of the importance of following processes? The Details. In Apache Corporation v. Great American Insurance Company, Apache ultimately lost a suit against its insurance company when seeking payment under a computer fraud provision. The legal details aren’t necessary for our purposes, but if…

A funny thing happened on my way out of the store. While not approaching my fastest time through the grocery store today, I did manage to complete my shopping and check out in 11 minutes. When preparing to leave the store, I noticed two people just inside and three people just outside the glass doors, standing and staring. Realizing that the automatic door was not…